Refund policy

We want you to be happy with your Smoke & Steel order.

Changed your mind? You can return unused items in their original packaging within 30 days of delivery for a refund of the item price. The return delivery cost is paid by the customer.

Faulty or damaged? If your item arrives damaged or develops a fault, contact us within 6 months of delivery and we will replace it or refund you, including the return delivery cost.

How to return: email hello@smokeandsteel.co.za with your order number and the reason for your return. We will reply with return instructions. Please contact us before sending anything back.

Refunds are paid to your original payment method within 10 working days of us receiving the returned item.